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Foire aux questions
<DIV ALIGN="center">Foire aux questions</DIV>

Why are the plants as cheap as they are? What about quality?
How do I know that ClematisOnline is a reliable web supplier?
How long will it take for the plants to be delivered?
I have paid my order in full. When can I expect my order to be delivered?
There is an indication that the plant I want to order is currently not available. When can I expect it to be available?
When I indicate more than one plant of one sort the system keeps saying I have only ordered 1
I want to cover my fence/trellis with Hedera (Ivy). How many plants do I need?
What is the right time to plant?
Do you have evergreen climbers?
I want to cover a trellis with Hedera (Ivy) but I would also like some colour….
How many Clematis/Lonicera do I need for a trellis of 4 meters? (Combined with Ivy)
Do you have other plants beside climbing plants?
How many Clematis do I need for a wall of 3.5 meters?
What length are the plants when they arrive?
We live in a housing area that has just been developed. What do plants need to grow well?
Do you sell Ivy of 1.50 or even 2.00 meters?
I am looking for fast growing clematis. Which clematis should I focus on?
Can I get a discount when I order a large number of plants?
Where can I find more information on climbing plants - especially Clematis?





Why are the plants as cheap as they are? What about quality?
Because we concentrate on climbing plants and through our contacts with nurseries we can offer our clients a divers (??) selection of clematis and other climbing plants of excellent quality at low prices. By restricting our offer to the most popular types of climbing plants we keep our prices low and maintain excellent service. Mostly, we deliver within 10 and give the lowest/best price guarantee.

How do I know that ClematisOnline is a reliable web supplier?
ClematisOnline has proven itself a reliable mail supplier in the past years with well over 5000 satisfied customers. Buying online often entails payment upfront which is tricky as you do not know the supplier. ClematisOnline is certified "Safe2Shop", which clients can verify for themselves by going to the website (www.Safe2Shop.nl. The certification means that our website has been checked on a number of things such as being orderly and the number of payment options. Also, reliability and the existence of a complaints procedure are issues that are taken into account. As there is as yet no option to pay using creditcards, the website does not offer encryption and this the reason our website does not have the maximum of five stars.

How long will it take for the plants to be delivered?
After placing your order we will send you an email asking you to pay for your order. Within 10 days after we have received your payment your order will be delivered. We will also send you an e-mail before despatching your order detailing the expected date of delivery.

I have paid my order in full. When can I expect my order to be delivered?
When you place your order with us you will receive an automatically generated e-mail informing you that your order will be despatched after receiving payment. You should expect your order to arrive within 10 days after paying. The status of your order will say "pending" until we know what day your order will be delivered. At that point the status will change to "processing" and you will receive an e-mail indicating when to expect your order. If you have a preference for a specific day or date please indicate so when you place the order.

            

There is an indication that the plant I want to order is currently not available. When can I expect it to be available?
We can offer our plants cheaply because we keep few plants in stock and limit ourselves to the popular types of climbing plants. This means that we depend to a large extent on our suppliers. Although, it is quite possible that the plants can still be delivered within 10 days it also happens that we cannot deliver certain products until the next year.

When I indicate more than one plant of one sort the system keeps saying I have only ordered 1
When you have entered the number of plants you want to order you hit the "enter" button. The correct number of plants will then appear in your shopping trolley (above right).

I want to cover my fence/trellis with Hedera (Ivy). How many plants do I need?
You need 6 Hedera plants to achieve a thick hedge. Hedera is a fast growing climber that attaches itself well and quickly develops many branches.

What is the right time to plant?
Climbing plants can almost always be put in the ground except in case of a severe freeze. November through to March are for that reason not the best months for planting. From the end of March through to the end of September are ideal months although you should keep in mind that you need to water your plants carefully in the summer months. If you plants in August and September the roots will take hold and then ready themselves for winter.

Do you have evergreen climbers?
Under the heading "evergreen climbers" we have placed climbing plants that keep their foliage during the winter months. Under this heading you also find plants that lose their leaves just before they produce new leaves. Most climbers belong to the last category.

I want to cover a trellis with Hedera (Ivy) but I would also like some colour….
You have several options to achieve a colourful result. You may want to combine the Ivy with a number of Clematis for colour. You will find some colourful suggestions below. Another option is to plant Lonicera (Honeysuckle) every other meter.

Blue/white
* Clematis Multi Blue (purple; flowers April/June)
* Clematis The President (dark violet: flowers May/Sept)
* Clematis Avalanche (white; flowers March/April, evergreen)
* Clematis Madame Le Coultre (white; July/Aug)

Red/white
* Clematis Rouge Cardinal (dark red; June/Sept)
* Clematis Ville de Lyon (red; July/Oct)
* Clematis Early Sensation (white; March/May, evergreen)
* Clematis Vitalba (white July/Aug)

Pink/white

* Clematis Montana Rubens (pink; May/June)
* Clematis Hagley Hybrid (pink; June/Sept)
* Clematis Snowdrift (white; March/April, evergreen)
* Clematis Madame Le Coultre (white, July/Aug)

When you combine these plants with Ivy (six every meter) the result will be a colourful fence that gives you all the privacy you want.


How many Clematis/Lonicera do I need for a trellis of 4 meters? (Combined with Ivy)
For 4 meters of trellis we advise you to use:
* 24 Hedera (80-100 cm), these will ensure that the trellis is fully covered in a year
* 3 Lonicera Halls Prolific (one at each end and one in the middle of the trellis)
* 2 Nelly Moser; 2 Jackmanii; 2 Montana; 2 Vitalba

Do you have other plants beside climbing plants?
We can get you any kind of plant but because of our emphasis on climbing plants we are unable to deliver them within 10 days. Also, we can only deliver such plants when you order in them in larger quantities.

How many Clematis do I need for a wall of 3.5 meters?
It rather depends on the type of clematis. Clematis Montana for instance is a fast growing clematis and requires a lot of space. In general, to achieve a pleasing effect, we advise clients to plant a clematis every 30-35 centimetre. To add some body you might want to consider planting a Lonicera every meter, either at the beginning, middle or end.

Some examples of clematis that provide colour year-round: Blue/white:
* Clematis Lasurstern (purple/blue; flowers May-June and continued/late flowering Sept)
* Clematis Macropetala (lavender Blue; April/May)
* Clematis Snowdrift (white; March/April and evergreen)
* Clematis Vitalba (white July/August)

Red/white:
* Clematis Jules Correvon (red; July/Sept)
* Clematis Ville de Lyon (red; July/Okt)
* Clematis Avalanche (white; March/April, evergreen
* Clematis Madame Le Coultre (white; July/Aug)

Pink/white:
* Clematis Piilu (pink lila; April/May
* Clematis Hagley Hybrid (pink; June/Sept)
* Clematis Early Sensation (white; March/May, evergreen)
* Clematis Miss Bateman (white; June/Aug

If you combine any if the above suggestions with Ivy the result will be a colourful wall ensuring your privacy.

What length are the plants when they arrive?
All climbing plants are 60 cm. Only Clematis Snowdrift (an evergreen) is 90 centimetres. We offer Ivy with different heights. Early spring you may find that the plants have not grown very much because they have just been put in their tubs. An advantage of this is that the plant will grow just the way you want in your trellis.




We live in a housing area that has just been developed. What do plants need to grow well?
If your plants are put in clay soil you want to consider adding sand and compost to your soil. This will increase water permeability. When you are dealing with sandy soils you may add enriched garden mould to give it more substance and hold more water.

Do you sell Ivy of 1.50 or even 2.00 meters?
We sell both. You can choose between Ivy up to 1 metre, and Ivy with a height between 1,4 and 2 metres.

I am looking for fastgrowing clematis. Which clematis should I focus on?
The fastest growing clematis are Lasurstern, Montana Rubens, Vitalba and Nelly Moser.

Can I get a discount when I order a large number of plants?
ClematisOnline is the cheapest web supplier of climbing plants therefore we probably cannot offer you a substantial discount. However, in the event you are thinking of ordering around 200 Hedera or 50 clematis please do contact us for a sharp quotation.

Where can I find more information on climbing plants - especially Clematis?
    *  American Clematis Society
    *  Britisch Clematis Society: answers to all you want to know about Clematis
    *  Clematis.com, Queen of the vines; a new site devoted to news about Clematis
    *  Lonicera.nl (general information)























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